Hamidullah Hamdard
About
General Information
- Address Nangarhar, Afghanistan
- Job Locations Afghanistan, All Provinces
- Job Category Computer Science, Consultant, Information Technology, IT, IT - Hardware, Marketing, Technical, Telecome Engineering, Telecommunication
- Language Pashto
- Highest Degree Level Bachelor of Computer Science Nangarhar University
- Total Years of Experience 2
- Expected Job Level Intermediate
Education
2019-2023
- Nangarhar University Bachelor of Computer Science
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I have completed my 4 years bachelor's degree in network & communication Section, Faculty of Computer Science Nangarhar University.
Work Experience
2023- Preent
- Hamraz Travel Agency Consultant
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Hiring, training, and preparing call center representatives to respond to customers.
Ensuring agents understand with all call center objectives, performance standards and policies.
Answering agent questions regarding best practices or difficult calls.
Identifying operational issues and suggesting possible improvements.
Monitoring and evaluating agent performance, providing learning or coaching opportunities.
Preparing reports and analyzing data to assist management as they determine call center goals.
Working with other supervisors and management team members to support agents and maximize customers satisfaction.
