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Protection Officer-Case Worker (Only Afghan Female National ) 55 views

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About Norwegian Refugee Council:

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country.

Job Description:

Purpose of the Job:

The Norwegian Refugee Council Protection Unit has been operational since 2018 and specialized in general protection and protection of civilians using community-based approach. NRC is Afghanistan is starting a new component of its programme, protection case management that focuses on using the case management approach to provide comprehensive support to adults at heightened protection risks outside of Child protection (CP) and Gender Based Violence (GBV).  The Protection officer – caseworker will be responsible to identify cases, work closely with adults at high risk of harm and provide them case management services according to standardized procedures and protocols. The Protection officer – caseworker will work from case management office in the field and receive and visit cases referred to them, assess their needs and provide them with support as per the action plan developed, ensuring regular follow up. The officer will also be responsible to coordinate with service providers to ensure support the cases.  The officer will be working closely with the protection coordinator – case management supervisor.

For more information about this position , please click on Job Description and NRC Grade Structure.

Generic responsibilities:

  • Adherence to NRC policies, guidance and procedures
  • Contribute to Protection strategy development, project proposals and provide input on needs and gaps
  • Ensure that projects target beneficiaries most in need of protection, explore and asses new and better ways to assist
  • Promote and share ideas for improvement and necessary changes in the activities
  • Liaise and collaborate with relevant local authorities and other key stakeholders
  • Promote the rights of IDPs/returnees in line with the advocacy strategy
  • Consistently and proactively monitor/assess the safety and security in the field; promptly reporting concerns or incidents to the manager
  • Representation of NRC Protection in relevant meetings as delegated by supervisor/management

Specific responsibilities:

  • Provide case management services in line with the national standard operating procedures for case management and NRC internal guidelines
  • Identify cases of adults at high risk of harm and rights violations others than CP and GBV
  • Assess the situation of the cases referred, if fit criteria, develop action plan and provide them with support
  • Ensure that all high-risk cases are immediately taken care of and reported to the direct line manager (Protection Coordinator – caseworker supervisor);
  • Conduct house visits, follow up, update and review case action plans.
  • Maintain up to date documentation of case management files.
  • Maintain regular communication with external referral agencies for service provisions.
  • Remain abreast of developments in the field of service provisions this includes contributing to maintaining and updating service mapping and developing referral pathways.
  • Participate actively in weekly and monthly case management team meeting.
  • Collaborate closely with the rest of NRC protection team and with the others core competencies
  • Respond to hotline calls ​

Job Requirements:

Generic professional competencies for this position:

  • At least two years of professional experience in the humanitarian sector with international organizations
  • At least two-year experience implementing social work, protection individualised assistance preferably in humanitarian setting
  • Strong understanding of humanitarian response architecture, particularly in terms of emergency response and humanitarian protection
  • Ability to write detailed case work in English
  • Knowledge of human rights and protection with a focus on vulnerable individuals

Context related skills, knowledge and experience

  • Good understanding of risks, stakeholders and dynamics relevant to humanitarian protection of vulnerable displaced persons in Afghanistan.
  • Good understanding of the gender dynamics at play and the way it requires adaptation
  • Demonstrated understanding of working with vulnerable adults
  • Demonstrated ability in English and national languages, strong English writing ability
  • Strong interpersonal skills


  • Technical diploma or degree in social work, human rights, or related degree preferred

Personal Qualities:

  • Planning and delivering results
  • Communicating with impact and respect
  • Handling insecure environment
  • Empowering and building trust


  • Dari
  • English
  • Pashto

We offer:

  • Monthly Salary based on NRC Afghanistan Salary Scale.
  • NRC has medical coverage for staff plus 4 dependents.
  • Eid Bonus once per year.
  • Leave and Holidays accordingly Afghanistan Labour Law.
  • Top up Credit card on monthly basis

Submission Guideline:

How to Apply:

Interested qualified candidates can apply by clicking on the link below:

Click here to ‘Use Online Application Form’

Note: All applicants are supposed to create and properly fill online CV profile in the Oracle site, example (personal, education, experience background etc..) and only attaching CV will not be enough.

Only those who closely meet the job requirement will be informed.

Submission Email:


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