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MTN Yellow Point Agent (Kabul) – Call for Resumes 5296 views

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NETLINKS Ltd is one of the largest and fastest-growing ICT solutions provider company in Afghanistan with its focus on Software Development, Web Development and Designing and Full Spectrum Web and Email Hosting Services. NETLINKS has been operating in Afghanistan since 2005 and has grown several-fold ever since, as one of the biggest ICT firms in the country, NETLINKS currently employs more than 280 national and international staff members including a highly capable and qualified management team. With its corporate offices in capital Kabul, NETLINKS also has an office in India (Ahmedabad).

As a 100% Afghan owned and operated firm NETLINKS Ltd is a registered and licensed company with the Afghan government under AISA license number D-21519. Being partner with several world renowned ICT companies and brands NETLINKS Ltd is an exclusive partner of OpenERP Belgium in Afghanistan, Platinum member of Afghanistan Chamber of Commerce and Industries and a founding member of the National ICT Alliance of Afghanistan (NICTAA).

Jobs.af is Afghanistan’s first one-stop web portal for employers and jobseekers to connect and network within the site’s comprehensive database. Jobs.af presents a complete range of recruitment and career planning solutions by offering a fast, easy and method for job seekers to find jobs for free and for employers to find quality candidates cost effectively. Jobs.af is the ideal place for employers to advertise their job vacancies and job seekers to look for jobs. Jobs.af is a service provided by NETLINKS Ltd.

Job Summary:

Yellow point agent will be responsible to handle MTN sales activities and maintain a positive, empathetic and professional attitude toward customers at all times.

Duties & Responsibilities:

  • To response promptly to customer inquiries.
  • To acknowledge and resolving customer complaints.
  • Have full knowledge of MTNA P&S to be able to respond to customers regarding GSM and MoMo.
  • Process SIM Swap requests from customers to support team and following up till resolved.
  • Process SIM registration, contract change, owner change, PIN Code and PUK Code requests as per process and following up till done.
  • To keep records of customer interactions, transactions, comments and complaints.
  • To communicate and coordinating with field team and support team as necessary.
  • To provide feedback on the efficiency of the customer service process.
  • Report any competition activity as observed in market such as new offers and marketing activities
  • To ensure customer satisfaction and provide professional customer support.
  • To acquire new customers for GSM and MoMo and briefing them about all product and services.
  • Fill all required documents for GSM and MoMo new Acquisition for successful registration in a very appropriate manner as recommended by the regulator.
  • To provide Services to customers including but are not limited to below:
  • o  Airtime sales (Voucher Card and EVD)
  • o  GSM New Acquisition
  • o  Bundle Selling
  • o  Bundle Subscription
  • o  MoMo New Acquisition
  • o  Training on MoMo Transaction and self service
  • o  Providing information about bundles and offers
  • o  Device sales
  • o  SIM Swap request process
  • o  Owner change and Contract change requests
  • o  Damage voucher requests
  • o  Registering customer complaints about offers and bundles
  • o  Registering customer complaints about network issues
  • o  Customer Re-registration
  • Proper record keeping of all activities and transactions.
  • Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • o  Follow communication procedures, guidelines and policies.
  • o  Take the extra mile to engage customers.
  • o  Generate sales leads.
  • o  Identify and assess customers’ needs to achieve satisfaction.
  • o  Build sustainable relationships and trust with customer through open and interactive communication

Job Requirement:

  • At high school graduate, general education or equivalent (Bachelor preferred) .
  • 1-2 years of work experience dealing directly with customers.
  • Must be fluent in Dari, Pashto and English
  • Must be able to work in M.S Office Package programs (Word, Excel and Power point)
  • Must have good marketing skill
  • Sales Presentations
  • Team Work
  • Good communication skills complimented by a professional and respectful attitude and a problem-solving aptitude; creative thinking and the ability to work under pressure and in a stressful program environment.

Job Location:

Afghanistan, Kabul

Submission Guideline:

Dear Applicant,

If you have applied for this position to any other provinces,kindly do not apply again and only one application will be accepted for one province.

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About US

Easyjoob.com is one of trusted job portal website in Afghanistan which helpes to Afghan employers and jobseekers to find their dream occupational job.


Easyjoob Inc

Khost, Afghanistan

business whatsapp:+93749615200