ICT Assistant 89 views

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About Norwegian Refugee Council:

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country.

Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks.

 

Job Overview:

The Information, Communication Technology (ICT) Assistant will ensure to comply and implement all ICT protocols, standard operation procedures and policies. The ICT Assistant is responsible for maintenance of all equipment; gadgets and tools. The Assistant will also run regular checkups on the network speed/quality and communication system malfunctions to the line manager and seek support.

The ICT Assistant will safeguard processed data, strictly maintain confidentiality and raise staff awareness on the Data Protection methods.

Job Description:

Generic Responsibilities:

  • Adhere to NRC policies, tools, handbooks and guidelines.
  • Assist a range of support with the implementation of all core competencies portfolio according to plan of action.
  • Implement independently procedures and activities within own function or core competency as delegated.
  • Responsible for organizing and delivering of tasks in line with priorities and standards.
  • Develop and maintain knowledge of the specialist area of work in which technical assistance and support is being provided, in order to be most effective in supporting the team.
  • Use initiative in day-to-day problem solving in line with agreed procedures, priorities and standards for the area of work.

 

Specific Responsibilities:

  • Keep regular contact with NRC staff requiring IT support and help desk.
  • Responsible for installation and uninstallation of IT equipment in the office or any site as required.
  • Responsible for Installation of all allowed Software, antivirus, office package and configuration of emails, windows and printers.
  • Update ICT Inventory on weekly basis and maintain proper filing of ICT items damage reports and handovers.
  • Responsible for maintenance and repairing of all ICT equipment.
  • Ensure to back up data on regular basis and report to management upon request.
  • Enhance internal control system and monitoring the reasonable use of internet and report misuses to the line manager.
  • Conduct regular check-up and monitoring of all ICT asset, provide sustainable solution, and troubleshoot system malfunctions.
  • Maintain and update tracking system and report on monthly basis to the line manager.
  • Ensure the inclusion of cash-based interventions and market-based programmes in country and area-based strategies and their implementation across and within NRC’s core competencies.
  • Trouble shooting and protection the NRC network systems against Mal wares, ad wares, Malicious & virus’ and also physical security of the equipment.
  • Access points, Routers, Switches, Print servers trouble shooting & configurations
  • Provide an enabling environment for the implementation of cash-based interventions, including multi-purpose cash assistance, emergency cash responses.
  • Provide basic training/induction to end users on both hardware and applicable software.
  • Any other task given by immediate line manager or ICT Coordinator, Able to work later hours or on Weekends if required.

Job Requirements:

Generic Professional Competencies:

  • Bachelor Degree in Computer Science.
  • At least 2 years of experience in ICT position with Reputable NGO and INGOs.
  • Previous experience working in a similar role providing technical support, help desk experience and experience with local area networks.
  • Familiarity with A+ Hardware and Networking is required.
  • Good knowledge of anti-virus and Cisco firewall software, Microsoft & Cisco network environment.
  • Fluency in English language and local languages Pashto and Dari.
  • Technical specific knowledge from the humanitarian sector.
  • Documented technical competencies related to the position’s responsibilities.
  • Documented results related to the position’s responsibilities.
  • Knowledge of cash-based interventions and market based programmes.

 

Behavioral Competencies:

  • Planning and delivering results.
  • Empowering and building trust.
  • Communicating with impact and respect.
  • Handling insecure environment.

 

We Offer:

  • Monthly Salary based on NRC Afghanistan Salary Scale.
  • NRC has medical coverage for staff plus 4 dependents.
  • Eid Bonus once per year.
  • Leave and Holidays accordingly Afghanistan Labor Law.
  • Top up Credit card on monthly basis.

Submission Guideline:

1st Option: For applying and more information, please click the Position Title below:

ICT Assistant – Badghis

Note: All applicants are supposed to create and properly fill online CV profile in the Oracle site, example (Personal, Education, Experience Background etc.) and only attaching CV won’t be enough.

2nd Option: Based on the policy, only for this position hardcopies of the CV’s can be submitted on below address:

“Jade Maref Dahana Bagak, District 1, Qal-e-Naw City – Badghis -Afghanistan.”

3rd Option: You can also send your CV’s to the following email but please do mention the Vacancy Number and name of the position on the Cover Letter and Subject of the email “mohammadsamim.nayeb@nrc.no”

Submission Email:

NIL

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