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Digital Community Liaison (Female Only) 70 views

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About IRC (International Rescue Committee):

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in over 40 countries and 22 U.S. cities, we restore safety, dignity, and hope to millions who are uprooted and struggling to endure. The IRC leads the way from harm to home.
The IRC opened the country program in Afghanistan in 1988. Our programs span the range from humanitarian relief to early recovery and development activities, focusing on child protection, education, economic well-being, health, and power. The IRC works in 10 provinces throughout Afghanistan, among which some of the most security volatile, and employs over 1000 staff.

Job Description:

  • Establish a two-way flow of information for targeted audiences and provide instant responses to their inquiries.
  • Reply to the messages and comments received through Beporsed’s website, social media and communications channels the same as Online Moderators.
  • Assist the targeted audiences and Afghans in-need, find access to information and services providing by resettlement and national and international organizations.
  • Create data base of ‘Frequently Asked Questions (FAQs)’ and common answers, considering the mission of Signpost Afghanistan; keep up to date with all new information that Beporsed puts out on an ongoing basis.
  • Feedback on representative and noteworthy comments and track trends in conversations and information gaps.
  • Assist Signpost Editorial Manager with identifying of content development on areas where gaps are identified.
  • Follow protocol to escalate any communication with the help of a team of experts and moderation guidelines.
  • Analyze information gaps to feed into future content creation; share opinions, feedback, cultural awareness, contextual knowledge, and learning with the wider team on an ongoing basis.
  • Collaborating and brainstorming with team members on how to ensure facilitate access to information by diverse populations including women, girls, men and boys, persons with disabilities and older persons.
  • Assist the team member to achieve objectives and complete tasks based on the requirements of the project.
  • Any other tasks assigned by the project coordinator.

Job Requirements:

  • Degree in Communications, International relations, Marketing Business Development, Literature, Law, Social Science or any related field.
  • Minimum of 3 years of experience in media, communications, call centre
  • Strong communication, community engagement and customer satisfaction skills
  • Excellent knowledge of communication including writing and presenting information to the clients
  • High emotional intelligence, Respect for people of all walks of life, team player, flexible and able to handle pressure,
  • Excellent in writing, reading, speaking, and understanding of Dari and Pashto languages and very good in reading and understanding of English
  • Strong computer proficiency and well acquainted with basic software tools – can navigate autonomously in Windows, Android, Skype, Microsoft Suite and Google docs.  
  • Attention to detail, collaborate with a team adaptability, and receptiveness to feedback and direction
  • Manage time effectively, ability to multi-task and meet deadlines

Submission Guideline:

For IRC- Afghanistan Internal Candidates:

(“ The IRC encourages employees to remain in a position for at least one year and be in good standing before applying for another position within the organization. if an employee is interested in a vacant position within the organization, he/she must inform his/her supervisor in advance before applying for a new position”)

(However, 1 year is a must to complete but to encourage IRCA employees somehow we are flexible who work in the current IRC position for at least 6 months or above and are given chance to compete for an opportunity in the organization)

All qualified candidates are requested to open the given link and follow the instructions:

https://rescue.csod.com/ux/ats/careersite/1/home/requisition/35152?c=rescue

applications received without a given link and/or online system will be disqualified and removed from the entire process.

Shortlisted candidates will be directly contacted for a written test and after that for interviews. If you are not contacted TWO or FOUR WEEKS after the closing date .please know that your application has not been successful for the post. IRC Afghanistan Country Office, Qala-e-Fathullah, Street # 3, District 10, Old UNOCHA Office, Beside Fatemia Mosque.

Submission Email:

Refer to submission guideline

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