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CRM Officer 6 views

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About CAHPO:

About CAHPO:

Community Action for Healing Poverty Organization (CAHPO) is an Afghanistan-based NGO (www.chapo.com) has been established in 2013 by a group of experts in support of professional advisers and volunteers in response to the needs. was that people affected by different means of violence should be involved in decision-making for positive change in the development process of the country.

CAHPO is a member of different coordination bodies e.g. ACBAR where we share our programs with other NGOs and partners.  CAHPO is an active partner of UN OCHA, and FAO…. etc.

Job Description:

About CAHPO:

Community Action for Healing Poverty Organization (CAHPO) is an Afghanistan-based NGO (www.chapo.com) has been established in 2013 by a group of experts in support of professional advisers and volunteers in response to the needs. was that people affected by different means of violence should be involved in decision-making for positive change in the development process of the country.

CAHPO is a member of different coordination bodies e.g. ACBAR where we share our programs with other NGOs and partners.  CAHPO is an active partner of UN OCHA, and FAO…. etc.

 

Job Description:

The Complaint Response Mechanism (CRM) officer assists the Appraisal, Monitoring, and Evaluation Unit (AMEU) to improve accountability within CAHPO Afghanistan projects with a regular recording of complaints from beneficiaries. The AMEU is an independent unit within CAHPO that is overseen directly by the Program manager.

Responsibilities:

 

  • Responsible for monitoring of the activities to make sure the activities are implementing as per the client’s requirements.
  • Responsible for looking after the compliant mechanism, accountability and transparency.
  • Collect and enter the reported data assuring their completeness and accuracy.
  • Oversee project databases and assist in preparing reports.
  • Provide feedback and information from the monthly reports to project stakeholders to improve the quality of programming; advise the Kabul main office of strengths and weaknesses issues and concerns and successes reported or discovered.
  • Perform regular monitoring and support visits to each of the project sites and produce visit reports based on each visit
  • Visit the project activities and see that the work is going as planned and according to the quality and design of the project
  • Visit the project activities and see that the work is going as planned and according to the quality and design of the project.
  • Conduct data quality audits on project data.
  • Track progress towards achieving project objectives over time (monthly) and assist in preparing graphic presentations. These progress analyses will be prepared for routine project reports.
  • Conduct focus group discussions in the communities as instructed to obtain qualitative information for the project activities – particularly among women.
  • Coordinate with the related government departments and get feedback related to the quality and achievement of the project.
  • Any other tasks given by the line manager.

Job Requirements:

Job Requirements:

Education: Bachelor’s degree in Business Administration, Law, Social Science, Public Administration, Master’s degree in relevant field would be preferred.

Experience: Minimum 2-3 years of relevant experience in Monitoring with NGOs or INGOs;

Ability to provide guidance to his/her supervisors;

Good problem-solving and organizational skills;

Demonstrated abilities in planning, organizing, analysis and financial reporting;

Ability to interact effectively with personnel;

Fluent in spoken and written English, as well as local language;

Good knowledge of using Microsoft Office package, especially Microsoft Excel. Experience with additional database and data analysis software preferred.

Strong team player;

Enthusiasm to the job;

Willingness to work in the tough security situation;

Willingness to travel as per the project requirements;

 

SUCCESS FACTORS:

 

Excellent behavior and attitudes.

Well aware of the local context.

Good team player and commitment to the organization.

Self-paced and poses high problem solving skill.

Energetic with ability to work with local communities.

Excellent communication skills.

Ability in promoting organization ethics.

Hard worker ability to organize and conduct specific task on time and resources as stipulated in the work plan.

Submission Guideline:

Submission Guideline:

CAHPO has a zero-tolerance policy against sexual exploitation and abuse therefore, all staff will be subjected to background and security checks. We are also against all forms of gender-based violence, exploitation, and abuse of children in the context of our operation in the country. We are committed to the “Do No Harm” principle in our workplace and throughout our operation in the country therefore, our staff must also respect the organizational code of conduct and safety policy. CAHPO provides equal employment opportunities in transparent ways for everyone without any demands.

 

Interested applicants should apply through the provided link before the closing date. Short-listed candidates will be directly contacted for the further process. If you are not contacted two weeks after the closing date. please know that your application has not been successful for the post.

 

Applicants are requested to apply through the provided link

Link: https://forms.gle/LN2ZMXtnUdbjefvb7

Submission Email:

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