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Case Management Officer 11 views

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About World Vision International:

World Vision International (WVI) began emergency relief operations in Afghanistan in 2001 by addressing the urgent needs of children and families affected by natural disasters and decades of conflict. More than a decade later, World Vision Afghanistan’s (WVA) programs have expanded to development sectors such as health, nutrition, WASH, child protection, and education, empowering women to engage in civil and social change through interfaith partnership.

WVA targets the most vulnerable in its interventions; including children, women, Internally Displace Persons (IDPs), and returnee refugees, as well as the most impoverished and marginalized families. These priorities have been chosen to contribute to our Goal of: “Improved survival and well-being of Afghan girls and boys, building the foundations for a better future for Afghan children and their communities.”

Our work is well established in Herat, Badghis, Ghor, and Faryab provinces in the western region of Afghanistan. We work closely with all levels of society including children, parents, teachers, village councils, religious leaders, ministries, provincial departments, and other national and international agencies.

Job Description:


The child protection officer-case management will be responsible for managing and leading the case management service provisions. She/he will be responsible for the effective implementation and proper documentation of all CP cases and will provide thorough supervision and support to five caseworkers. He/she is responsible for ensuring that the case workers are fully implementing the full cycle of case management activities, including identification, assessment, care planning, service provision, and referrals, as well as home visits and review of case progress, targeting at-risk children under the specific projects in Herat. The officer works in close collaboration with the other members of the CP team (community mobilization officer, psychosocial officer, etc.) and ensures that trends and challenges are properly communicated and documented. The incumbent will ensure data management systems are in place and the caseworkers are using the standard case management forms and tools in line with the National Standard Operating Procedures (SOPs) and the confidentiality principle.


Implementation of Project Activities

  • Ensure that each caseworker is effectively implementing the case management services according to Standard Operating Procedures through regular individual meetings and case reviews.
  • Ensure cases are receiving appropriate support, and when needed, support individual cases and provide regular monitoring of all aspects of case management services.
  • Provide ongoing technical support and capacity-building to caseworkers through formal training and on-the-job training (i.e., shadowing, observations, coaching sessions, etc.).
  • Oversee the implantation of Case Management (CM) activities for girls and boys subjected to or at risk of abuse, neglect, violence, and exploitation in the target communities.
  • Assign and review caseworkers’ caseloads to ensure they are manageable and consult with the CM Manager.
  • Conduct post-service child and family interviews in order to evaluate the quality and impact of case management by the CM team. Document feedback and analyze trends regularly.
  • Maintain open and professional relations with team members, promoting strong team spirit and providing oversight and guidance to enable staff to successfully perform in their positions.
  • Ensure training, support, and ongoing capacity-building opportunities for staff on technical and project management skills across both the Alternative Care and Case Management teams.
  • Organize case review meetings and case conferences with other team members and/or external service providers as relevant.
  • Coordinate the community mobilization, coordinating with the community mobilization officer on CP case identification and safe referrals, including life-threatening issues that need to be prioritized for immediate response.
  • Establish a good working relationship with community shuras and key actors in the project areas to ensure access and regular contact with children and families.
  • Update the service mapping and ensure referral is made in a safe and confidential manner to other service providers.
  • Support information dissemination on protection, safeguarding, service access, and psychosocial support messages through home visits or at different service points.
  • Collaborate and communicate closely with other staff and project teams, ensuring smooth coordination, information sharing, and referrals.
  • Attend internal and external training on CP and related topics to enhance your knowledge of case management and other CP programming approaches.
  • Maintain the highest standards of confidentiality and ensure safeguarding concerns are reported and followed up.

Data Protection, Monitoring and Reporting :

  • Follow up and make sure that case notes (both paper forms and an electronic database) are updated and that case details are kept track of. You should also help with re-evaluations and changes to case plans as a client’s needs change.
  • Support the Project Manager with mapping and regular updates of the existing services and referral pathways.
  • Contribute to weekly and monthly reports submitted to the Project Manager and the CP Officer that include information on caseload, achievements, and challenges.
  • Ensure the data collection and storage respects data protection and information sharing protocols, particularly in terms of confidentiality and do no harm principles.
  • Ensure regular communication with the Project Manager and the CP Officer and flag urgent issues when challenges arise.
  • Support the documentation of best practices, case studies, and learning.
  • Working with the MEAL team and CP Officer to conduct a review and evaluation of the case management activities and to collect feedback from clients.

Networking & Coordination:

  • Maintain good working relationships with the partner agencies and service providers that enhance case referral and transfer.
  • Work with the protection/project teams to ensure close links between case management, other sectoral activities and the work with community-based child protection mechanism.
  • Participate in internal meetings and coordinate with other programme/sector teams.


  • Adhere to WV Child and Adult Safeguarding policy and standards.
  • Adhere to WV accountability standards.
  • To be aware and prepared to implement WV Afghanistan Humanitarian and Emergency Affairs plan under the context of fragile interventions.

Job Requirements:


Required Professional Experience 

  • Minimum two year of experience implementing protection or child protection programmes in humanitarian settings
  • Experience in community mobilisation and conducting outreach activities

Required Education, training, license, registration, and certification    :

  • BA degree in community development, psychology, social work, sociology, and other social sciences relevant.
  • Certification or other recognized courses on Protection, Child Protection, Gender-based Violence, International Humanitarian Law or other relevant subject

Preferred Knowledge and Qualifications:

  • Prior experience in working with INGO is preferred
  • Prior experience working as a Case Worker/Social Worker
  • Prior experience in fragile contexts and humanitarian response.
  • Experience and willingness in conducting assessments and regular home visits in the field/remote areas particularly in engaging families and communities to address sensitive issues
  • Worked in a team setting and able to collaborate effectively with other stakeholders
  • Must have basic level computer skills- Word –Excel
  • Commitment to and understanding of WV’s aims, values and principles
  • Basic knowledge of child protection principles and programming approaches
  • Strong interpersonal skills, ethical sensitivity and ability to effectively communicate with children and their caregivers
  • Knowledge and awareness of inter-agency Child Protection in Humanitarian Action tools, guidelines and other resources is an asset
  • Strong interpersonal, communication, and negotiation skills – self-motivated individuals, able to take initiative and propose solutions, resilient, positive, and able to work independently

Travel and/or Work Environment Requirement:

The position is based in Herat with frequent travel to the project districts and communities.

Language Requirements:

Knowledge of the local language (Dari). English skill is desirable.

Submission Guideline:

The application closing date is 10-Aug-2022. Qualified applicants can apply for the position by filling in the online application form in WV Career portal. applicants can also attach their CV and cover letter in the online system. Please note that only the applications received through the online portal will be considered for this position.

Applicants can login to WV online application system by copying and pasting the following link intro their web browser.


Submission Email:

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