Camp Management Assistant – Community Outreach 229 views

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About Norwegian Refugee Council:

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country.

Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks. NRC requires staff members who travel on an international contract to the field to undergo an medical examination with our medical provider. Employees must produce a Health Clearance Certificate before departure stating that there are no relevant health concerns. If staff are unable to provide this, NRC reserves the right to terminate the Contract of Employment.

Job Overview:

The Camp Management Assistant Community Outreach will be based in East region Jalalabad Province supporting implementation of NRC’s UDOC project, which is based on Camp Management approaches and methodologies. The project aims to improve the protection and assistance response to displacement-affected communities by establishing mechanisms to enhance:

  • Communication with Communities: Sharing information with and receiving feedback from displaced and vulnerable host communities
  • Community Engagement: Participation of affected communities alongside local stakeholders in the humanitarian and development response
  • Support to Coordination: Efficient, effective, and inclusive coordination of services at local level, involving a range of stakeholders (authorities, civil society, NGOs, private sector, etc.).

There are three main pillars in the project for enhancing communication, community engagement, coordination, and Protection:

  • Community Centers established in areas hosting large numbers of displaced households
  • Community Committees working in neighborhoods of high displacement
  • Outreach Teams who work in Community Centers and visit affected neighborhoods.

The CM Assistant is part of and responsible for these three mechanisms. He/she will be responsible for planning and implementing all activities in one or more of NRC’s Community Centres and its surrounding neighbourhoods, which means supervising mobile outreach work taking place in the area; ensuring the smooth day to day running of the Community Centre and activities therein; supporting the establishment and capacity building of Community Committees; and coordinating with relevant local stakeholders.

Job Description:

Generic Responsibilities:

  • Implementation of the different components of CM according to tools, SOPs, and annual work plan.
  • Contribute to regular activity progress reports.
  • Ensure proper completion and filing of all documentation (soft and hard copy, as required).
  • Support CM Officers in day-to-day problem solving according to agreed procedures, priorities, and standards for the area of work,
  • Ensure that projects target beneficiaries most in need of protection and/or assistance.
  • Visit the settlements on daily bases in order to provide information/counselling on rights, services, and durable solutions; to refer cases; and to disseminate information about NRC’s mandate.
  • Support CM Officer to coordinate with community leaders as well as governmental and non-governmental organizations and UN agencies to establish and maintain networks for access, referrals, and problem solving.
  • Contribute to collection of information about the situation and needs within the Community Centre area(s) to use for coordination and advocacy.
  • Ensure close co-operation with all NRC core competencies including through joint needs assessments and activities, and identifying beneficiaries where appropriate.
  • Adhere to NRC policies, tools, handbooks, and guidelines.


Specific Responsibilities:

  • In Community Spaces and informal settlements, disseminate relevant and meaningful information, in order to enhance access to services and assistance.
  • Train and support Settlement Committees to disseminate information as per the above.
  • Promote the Community Spaces among potential visitors and ensure information about services offered is properly communicated.
  • Support Community mobilizers communication with communities and provide support on the issues to solve at field level.
  • Visit community centre on daily basis and provide strongly support to the community centre activities.
  • Support the establishment and follow-up Community Committees.
  • Deliver capacity building trainings to the community committees and ensure the transformation of the required knowledge.
  • Promote community participation by involving the community committee in decision making process.
  • Facilitate and encourage collaboration between other NRC Core Competencies and external service providers with the Neighbourhood Community committees.
  • Support coordination with potential service providers (governmental, non-governmental, private, etc.) to improve the provision of assistance and referral mechanisms.
  • Collect information regarding obstacles and constraints to beneficiaries’ access to services.
  • Facilitate monthly meetings I the Community Centre and host all the available site service providers.
  • Promote good relationship with the site service providers.
  • Collect required data on service providers and monthly update the service mapping tool.
  • Conduct Protection Monitoring FGDs, key informants and collect necessary data from the field.
  • Conduct referrals for the most venerable displaced population to the available site service providers.
  • Facilitate the process of community project led at the community level.
  • Any other responsibilities tasked by supervisor.

Job Requirements:

Professional Competencies:

  • University Degree in (social sciences preferred, e.g. education, political science, international relations, law, journalism, gender studies, human rights, etc.).
  • 2- 3 years experience working in a humanitarian context, preferably in community services or community engagement and mobilization, protection, community capacity building, or related field with a NOG/INGO.
  • Some knowledge of spoken and written English.
  • Fluency in Dari and Pashto, both written and verbal.
  • Political and cultural awareness, as well as good understanding of the displacement context in Afghanistan.


Behavioral Competencies:

  • Planning and delivering results
  • Communicating with impact and respect
  • Working with people
  • Coping with change


We Offer:

  • Monthly Salary based on NRC Afghanistan Salary Scale.
  • NRC has medical coverage for staff plus 4 dependents.
  • Eid Bonus once per year.
  • Leave and Holidays accordingly Afghanistan Labor Law.
  • Top up Credit card on monthly basis.

Submission Guideline:

1st Option: For applying and more information, please click on the position title below:

Camp Management Assistant – Community Outreach

Note: All applicants are supposed to create and properly fill online CV profile in the Oracle site, example (personal, education, experience background etc..) and only attaching CV won’t be enough.

2nd Option: Based on the policy, only for this position hardcopies of the CVs can be submitted on below address:

“Behind old Attorney, near to UNICEF office, District No 4, House # 1400, Jalalabad City, Nangarhar Province, Afghanistan.”

Submission Email:


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