About Citizens’ Charter National Priority Program (CCNPP)
The Citizens’ Charter National Priority Program (CCNPP) was officially launched by the President of Afghanistan, Dr. Mohammad Ashraf Ghani, in September 2016, immediately after the preliminary design and planning was completed. The CCNPP is one of the key national priority programs of the National Unity Government (NUG) aiming to reduce poverty, improve socio-economic conditions for communities and check out-migration of young people. Spread over ten-years, and divided into 3 phases, the Citizens’ Charter is a contract between the Government and its citizens over a basic set of Minimum Service Standards (MSS) that will be provided by the Government to all communities in the country. The CCNPP MSS are shared across multiple line ministries in an excellent new initiative of creating synergies and cross-collaboration in service delivery across sectors.
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